hyh-book-1

Speed is Not the Currency of Satisfaction in Customer Service

Many companies agree: it’s not easy to hug your haters. But doing so makes business sense. Businesses that answer every complaint, in every channel, every time are businesses that consistently exceed customer expectations. They create advocacy...

community forums

Community Forums - The Unsung Hero in Social Support

Social Customer Service has become an X-Factor in developing lasting relationships with customers. But while 1 in 3 users prefer contacting brands through social channels over the phone for customer service, are they really the...

linkedin marketing

LinkedIn introduces Showcase Pages

Today, LinkedIn introduces a new feature for content marketers, Showcase pages. Showcase Pages are dedicated content hubs enabling businesses to extend their Company Page presence, effectively segmenting audiences and enabling businesses to deliver the best message...