What's a better social media goal: customer loyalty or brand awareness?

by Jason Keath on Apr 21, 2016

Every business should measure the conversion of their social media marketing. Even if it is not your primary social media goal, thinking in terms of conversion sets the stage for better strategy.

Some businesses have a barrier to measuring conversion because they are not an ecommerce business or they do not own the stores where their products are sold, but there is always a way.

new coverIn our new report, The Future of Social Marketing, we learned a lot about how brands think about their top social media goals, along with a ton of other data, including where marketers are investing their time and resources, where they are seeing the best ROI, their hiring process, and more.

The report (just released today) features high level insights from our survey of 551 social media marketing professionals and includes research support from our partners, Firebrand Group and Simply Measured. Download your free copy of the report here.

The data shows that many brands (3 out of 4) consider awareness their top social media goal. As part of the expert analysis in the report, we discussed the benefits of investing in other areas—specifically customer service—and shifting away from only prioritizing awareness in your social media goals.

How much does it cost you to engage a new customer? As Jay Baer states in the report, customer service and customer loyalty are much bigger opportunity areas for brands.


Even if your primary social media goal is not a sale, but focuses on awareness or loyalty or customer service, there are metrics you can put in place that help you define a conversion of that goal. You just might have to spend a little more time and creativity on the strategy side to put that measurement system in place.

Click through and check out the report.


Post Author

As the CEO and founder of Social Fresh, Jason is the lead analyst and consultant for all Social Fresh brand clients. Jason has 15+ years of experience as a marketing leader and focuses on how to help brands be more...