Social Business News

Social Business News is a resource dedicated to covering enterprise social media, collaboration, governance, technology, and change management. It is our goal to help enterprise professionals and the agencies and consultants that serve them with valuable, relevant and actionable news, opinion and insights related to the industry.

The site will focus on industry trends, best practices and insights; as well as professional opinions from our contributors.

5 articles posted

  • social customer service

    The 3 main expectations customers have for social companies

    Originally published on Social Business News As the world becomes more and more dependent on social media, brands are now using platforms like Facebook and Twitter to communicate with their customers. Marketing is no longer the most...

  • 3 Steps for great content marketing

    Content marketing is an absolutely immense topic. It can span everything from social media to traditional print and mass media and even event marketing. Great content marketing is a grind. Doing it well requires patience, persistence...

  • customers influence

    Stop Ignoring Your Most Useful Influencers: Your Customers

    Originally published at, written by Michelle Kostya This post is not about influence; what it is or who influences who. That topic has been discussed by people with far more knowledge than I have on the subject. Instead...